Delivery

Your order will be despatched to you either via Royal Mail Recorded/Special Delivery or Parcel Force Courier and will require a signature.

The delivery options available are:

• Second Class Recorded (4-6 days)
• First Class Recorded (2-3 days)
• Special Delivery or Parcel Force Courier (1-2 days)

All orders placed after 3pm on a Friday will not be processed and despatched until the following Monday (with the exception of Bank Holidays when your order will be processed on the next working day). Your order should be with you within 4-6 days of processing.

Wuffstuff.com is a UK based online retailer. We are pleased to deliver via Royal Mail to all UK postcodes. Customers are advised that orders delivered to the following postcodes via Parcel Force courier will incur additional charges.

• All BT codes
• All GY codes
• All HS codes
• All IM codes
• All IV codes
• All JE codes
• KA codes 27 and 28
• All KW codes
• PA codes 20-49, 60-78
• PH codes 17-26, 30-44, 49-50
• TR codes 21-25
• All ZE codes

If you have placed an order requesting Parcel Force courier delivery and are located in one of the postcodes listed above we will contact you via email to discuss all possible delivery options and additional charges as applicable to deliver your item(s).

If you receive an incorrect order you must notify us via email to customerservice@wuffstuff.com within two days of delivery.

If an order cannot be delivered the Post Office will keep it for five days, after that time it will be returned to us.

Returns

At Wuffstuff.com we are committed to providing you with the best possible products, prices and service. All products carry a 12 month warranty. If however you find your product to be faulty, damaged in transit, differing from the description on the Wuffstuff.com website or you are not happy with the product you may return it to us.

Customers wishing to return their item(s) should contact us via customerservice@wuffstuff.com outlining their order number, details of the item to be returned and the reason for the return. We will provide you with instructions and documentation to print and return with your item.

Once we have confirmed your return via email, we will notify you of the return address to send the product(s) to.

Items to be returned which do not meet your requirements must be advised to us via email to customerservice@wuffstuff.com within seven days of delivery. Only within this period will a refund be provided. Refunds for orders where the product does not meet your requirements include, but are not limited to, incorrect size, incorrect colour, no longer required etc will be subject to a restocking charge of 10% of the product value. In addition a refund will only be provided if the item is returned unopened/unused/tags intact and in the original undamaged packaging. Refund requests received after 7 days from delivery will be at our discretion. Return of items will follow the above procedure which will be confirmed via email to you.

It shall be your responsibility and cost to return the item to us (as per the above procedure) and we recommend for your own security that you use a recorded delivery service for your return.

Faulty products will be replaced and where no replacement is available a refund will be issued. If you consider your product to be faulty but on return to us it is found to be satisfactory then your product will be returned to you and no replacement or refund will be issued.

The 12 month warranty excludes faults caused by accident, neglect, misuse, wear and tear or failure to follow the instructions.

We reserve the right to refuse returns if this procedure is not followed.