1. General
2. Purchasing from Wuffstuff.com
3. Site Use
4. Ordering
5. Delivery
6. Returns
7. Communication

1. General

These terms and conditions explain and govern your rights and obligations in using the www.wuffstuff.com website and placing orders for goods purchased through the site. You should read these terms carefully as they affect your liabilities under law. You may have other rights granted by law and these Terms do not affect these.

In using the website and placing an order, you agree to the terms and conditions of this site. If you do not agree to these terms and conditions then you should not register for this site or place an order.

This website, www.wuffstuff.com is owned and operated by Wuffstuff.com Limited. Wuffstuff.com Limited is a registered UK company with registration number 06663067. Our registered office is 21 Angel Hill, Tiverton, Devon, EX16 6PE, telephone 01398 332302.

We may change the terms at any time by posting such changes on the site without notice. Your continued use of the site following any changes shall mean you are bound by the new terms.

If you need to contact us please email customerservice@wuffstuff.com in the first instance.

2. Purchasing from Wuffstuff.com

The site and goods sold through it are subject to change without prior notice. We will inform you of any changes to advertised goods prior to despatch of the goods to you.

In order to bring you the best possible prices, our prices are subject to change without prior notification. Price changes will not affect orders where we have already sent you a despatch confirmation email.

All specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the terms.

Whilst every attempt has been made to keep the site up-to-date and error free, we can accept no liability for errors on the site. Product descriptions and pricing errors may occur. Following receipt of an order from you, if we discover we have made an error we will contact you prior to accepting your order with the correct details. You will then have the right to cancel or confirm your order based on the correct information. In the event of obvious inaccuracies in the prices quoted on the site, we reserve the right not to fulfil and/or cancel any orders placed by you in reliance on the inaccurate prices. If we are unable to contact you, we will treat your order as cancelled and refund any monies received from you in respect of your order.

All prices are in pounds sterling and are inclusive of Value Added Tax (VAT) as applicable at current VAT rate.

All products are subject to availability. Should any product(s) on your order be unavailable we will refund you the cost of that product(s) on your order rather than offer you a substitute product which you may not desire.

3. Site Use

The content and copyright of the site is owned by or licensed to us.

You are permitted to view and print pages for your personal use. Use of the information on the site for any other purpose must be with our prior written permission.

By registering on the site and/or placing an order with us, you allow us to use your personal details for the purpose of supplying the goods to you (including passing your details on to our couriers). We may also use your personal details to contact you with new products, offers and general advertising.

Customer accounts are at the discretion of wuffstuff.com. We reserve the right to suspend or close customer accounts that misuse the site, or for any other reason without notice.

You are responsible for maintaining the confidentiality of your account and your password and restricting access to your computer to avoid unauthorised access to your account. You accept that activities that occur under your account or password are your responsibility.

From time to time the site may be unavailable whilst we undertake maintenance or updates to the site. We will try to restore the site as soon as reasonably practical.

4. Ordering

When you place an order with us you are making an offer to purchase the goods. We will send you an email confirming that we have received your order. You should keep this email as we may need details from this in communication with you, as applicable.

We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form your order. We may, at our discretion, reject your order and refund your monies received.

You will receive a confirmation email when your order has been despatched. Please keep this email as it may be required in correspondence between you and us in the future, as applicable.

You may view the status of your order by logging in to your account on the www.wuffstuff.com Site and viewing your order history.

If you need to amend or cancel your order please contact customerservice@wuffstuff.com as soon as possible. Once we have processed your order we cannot guarantee changes will be made should these requests be made to us. As such the Returns procedure may have to be followed. If your order has not been processed we will make every effort to amend or cancel your order as requested.

We accept payment by credit/debit card and/or cleared funds via PayPal. Card payments can be made using VISA, Mastercard, SOLO, and Switch Maestro. An order will not be despatched until it has been paid for in full.

5. Delivery

Your order will be despatched to you either via Royal Mail Recorded/Special Delivery or Parcel Force Courier and will require a signature.

The delivery options available are:

• Second Class Recorded (4-6 days)
• First Class Recorded (2-3 days)
• Special Delivery or Parcel Force Courier (1-2 days)

All orders placed after 3pm on a Friday will not be processed and despatched until the following Monday (with the exception of Bank Holidays when your order will be processed on the next working day). Your order should be with you within 4-6 days of processing.

Wuffstuff.com is a UK based online retailer. We are pleased to deliver via Royal Mail to all UK postcodes. Customers are advised that orders delivered to the following postcodes via Parcel Force courier will incur additional charges.

• All BT codes
• All GY codes
• All HS codes
• All IM codes
• All IV codes
• All JE codes
• KA codes 27 and 28
• All KW codes
• PA codes 20-49, 60-78
• PH codes 17-26, 30-44, 49-50
• TR codes 21-25
• All ZE codes

If you have placed an order requesting Parcel Force courier delivery and are located in one of the postcodes listed above we will contact you via email to discuss all possible delivery options and additional charges as applicable to deliver your item(s).

If you receive an incorrect order you must notify us via email to customerservice@wuffstuff.com within two days of delivery.

If an order cannot be delivered the Post Office will keep it for five days, after that time it will be returned to us.

6. Returns

At Wuffstuff.com we are committed to providing you with the best possible products, prices and service. All products carry a 12 month warranty. If however you find your product to be faulty, damaged in transit, differing from the description on the Wuffstuff.com website or you are not happy with the product you may return it to us.

Customers wishing to return their item(s) should contact us via customerservice@wuffstuff.com outlining their order number, details of the item to be returned and the reason for the return. We will provide you with instructions and documentation to print and return with your item.

Once we have confirmed your return via email, we will notify you of the return address to send the product(s) to

Items to be returned which do not meet your requirements must be advised to us via email to customerservice@wuffstuff.com within seven days of delivery. Only within this period will a refund be provided. Refunds for orders where the product does not meet your requirements include, but are not limited to, incorrect size, incorrect colour, no longer required etc will be subject to a restocking charge of 10% of the product value. In addition a refund will only be provided if the item is returned unopened/unused/tags intact and in the original undamaged packaging. Refund requests received after 7 days from delivery will be at our discretion. Return of items will follow the above procedure which will be confirmed via email to you.

It shall be your responsibility and cost to return the item to us (as per the above procedure) and we recommend for your own security that you use a recorded delivery service for your return.

Faulty products will be replaced and where no replacement is available a refund will be issued. If you consider your product to be faulty but on return to us it is found to be satisfactory then your product will be returned to you and no replacement or refund will be issued.

The 12 month warranty excludes faults caused by accident, neglect, misuse, wear and tear or failure to follow the instructions.

We reserve the right to refuse returns if this procedure is not followed.

7. Communication

Given the electronic nature of the online purchasing from wuffstuff.com you accept that communication will be mainly electronic. We will contact you either via email or by posting information on the site.

These terms were last updated on 09 February 2012. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.